Customer Service Representative Retention & Sales – WFHAnswer your calling and take the lead at our company from the comfort of your home. As a member of our team, you’ll redefine how our customers engage with the latest product offerings, media and entertainment. It’s an opportunity to be the voice of AT&T – a global leader in communications and technology, in a career where we’ll count on you to deliver a best-in-class customer experience.

In this role, you’ll cultivate relationships and retain customers. You’ll take an empathetic and consultative approach as you persuade customers to maintain their services with us through complex issue resolution. Your success will be dependent on how effective you are at transforming a frustrated exchange into an excellent customer experience. What does this require? Good listening skills and the ability to communicate under pressure. Ultimately, your extensive knowledge of our products and services will determine how well you resolve problems and offer solutions to customers.

You may also be required to:

Handle wireless local number portability (WLNP), relocations, combined bill support, after hours inquiries and pre-paid service.
Troubleshoot and resolve customer voice & data issues across networks and interdependent network elements while considering network conditions, connectivity, devices, applications, provisioning and billing.
Use customer service skills to assist customers with products and services such as but not limited to laptop connect services including air cards, USB devices, initial set-up, configuration of software & applications.
Proactively engage T3 support (network and IT) to address & resolve issues.
Remain proficient in all billing, rate plan and feature matters.
This is a Full Time position (40 hour work week). Must be flexible to work any schedule during hours of operations. Currently, business hours are Mon-Fri 7:00AM to 9:00PM, Sat & Sun 8:00AM to 9:00PM.
So, what’s in it for you?
We’ll offer paid-training that you’ll be required to complete from home as well as resources to encourage your career growth. In addition to the hourly wage, representatives can earn an average $700 to $1200 a month based on sales. We also offer a competitive compensation package. This role starts at over $15.00 per hour.

You’ll also gain an amazing benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement and paid time off. Rounding out these benefits and perks we also provide 50% employee discount on:

Eligible AT&T wireless plans (up to two accounts per employee) and wireless accessories
Free AT&T TV or U-verse TV – $10 tech and/or equipment fees may apply
AT&T wireless home phone and internet (up to 10 lines)
AT&T phone (formerly U-verse Voice) and Digital Life
There’s no better time than now to dial into a career with AT&T. If you’re ready to join our team, let’s talk! Apply today. #virtualjob #virtualwork

In order to qualify for this WFH position, you must reside in the following states: SD, IL & WI

WFH Requirements:

Must have verified internet service with minimum of 12mb upload speed and 18mb download speed and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). Company will provide equipment (keyboard, monitor, computer, mobile device, etc.)
Must maintain workspace in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
Be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
In order to qualify for this WFH position, you must reside in the following states: SD, IL, & WI

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